Privacy Policy

Last updated: 29 March 2026

1. Overview

RemoteShield is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding your information.

2. Data We Collect

RemoteShield does not collect, transmit, or store personal information such as your name, email address, browsing history, keystrokes or screen content. Your logs, settings and scan results never leave your computer.

The Software stores the following data locally on your computer:

• Log files: Records of blocked processes (executable name, file path, timestamp). Stored in C:\ProgramData\RemoteShield\.
• Configuration: Your whitelist settings, blocked application preferences, and application settings.
• Threat database: A local copy of the threat definitions used for detection.

3. Data We Do NOT Collect

• No personal information (name, email, phone number)
• No browsing history or website data
• No keystrokes or screen content
• No advertising or behavioural tracking, and no profiling
• No log files, whitelist contents, file paths or scan results are ever transmitted
• Your data is never sold or shared with third parties for marketing

4. Network Communications

RemoteShield connects to the internet for three purposes only. All connections use HTTPS.

• Updates: checking for threat database and application updates from GitHub (github.com). Update files are verified using SHA-256 cryptographic hashes before being applied. No information about you or your computer is sent with these requests.
• Licensing: activating and periodically re-verifying your subscription with our servers. This sends an anonymous machine identifier (a one-way code derived from your hardware, which cannot be used to identify you personally), the application version, and your reseller's code if one was used. Payments are processed by Stripe; we never see or store your card details.
• Uninstall notification: if you uninstall RemoteShield, the uninstaller sends a single message telling us that it was removed, whether you were on a trial or a paid subscription, how many days it had been installed, the application version, and your reseller's code if one was used. This helps us understand whether the product is meeting people's needs. It contains no personal information, and the uninstall completes normally whether or not this message can be sent.

No log files, whitelist contents, file paths, or details of what was blocked on your computer are ever transmitted.

5. Windows Firewall

When network blocking is enabled, RemoteShield creates Windows Firewall rules to block known remote access ports. These rules are clearly labelled and are removed when the feature is disabled or the Software is uninstalled.

6. Data Retention

Log files are automatically rotated when they reach 10MB, with up to 5 backup files retained. You can clear all logs at any time from the Logs tab. During uninstallation, you are given the option to remove all configuration and log data.

7. Third-Party Access

RemoteShield does not share any data with third parties. The Software does not contain advertising, tracking pixels, analytics SDKs, or any form of data collection infrastructure.

8. Children's Privacy

RemoteShield does not knowingly collect any information from children. The Software does not require account creation or any personal information to operate.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and delete your personal information. Since RemoteShield stores no personal data externally, all data management is performed locally on your computer through the application interface.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be reflected in the "Last updated" date above.

11. Contact

For privacy-related questions, contact us at support@remoteshield.com.au.